If your questions are not answered below, please do not hesitate to contact us at 212.662.4400 or email us at info@plantshed.com.
Location: Hours of Operation:
209 West 96th Street between Broadway and Amsterdam
Monday-Saturday from 9-8
Sundays from 9-6
FAQ:
What if I want to change or cancel my order?
If your order is en route, has shipped or was delivered, we will be unable to change or cancel it. If your order is scheduled for a future delivery date, we will do everything possible to complete your request.
Call us at 212.662.4400
What time will my order be delivered?
Normal delivery hours are 9am-7pm. All business orders will be delivered by 5pm. Times may be delayed due to peak holiday times or bad weather conditions.
Can my order be delivered today?
Yes, in most cases same-day deliver is available as long as you place your order before 3pm. If it’s after 3 and you need something delivered, please call us at 212.662.4400 and we will do everything possible to accommodate you.
What days of the week do you deliver?
We deliver 7 days a week.
How can I track my order/see if my order was delivered?
You can track the status of your order if you have an account on our site. Furthermore, if you’ve provided an e-mail address, we will send you a confirmation as soon as we receive it from the driver.
If you still have questions, use your order number and call us at 212.662.4400.
Is shopping at PLANTSHED.COM secure?
Any credit card you supply during checkout is safeguarded by our security system. The security of your information is very important to us.
Which credit cards are accepted?
We accept a variety of credit cards including American Express, Discover, MasterCard, and Visa.
What if I’m not happy with my order and want to return it?
We strive to provide exceptional flowers and plants and, ultimately, customer satisfaction. If there’s something that we’ve done and you’re not completely satisfied with your order, we’ll redeliver, refund, or credit.
Call us at 212.662.4400
